Case study
An IFS upgrade and rollout across three regions
ShawCor Ltd.
Learn how consultancy, a managed support service and super-user training carried a global energy services company's IFS upgrade and rollout across three regions.
3
regions: North America, EMEA and APAC
7.5 → 8.1
IFS versions upgraded
The challenge
ShawCor, a Canadian-based global energy services company, was rolling IFS Applications out across North America, EMEA and APAC (Singapore, Malaysia and Indonesia), and upgrading sites from version 7.5 to 8.0 and 8.1.
The approach
Our leaders were engaged to support the rollout and the upgrade, and to set up support for the regions it landed in:
- Provide consultancy for the rollout across the three regions.
- Support the Oracle database and infrastructure for the IFS upgrade.
- Evaluate support processes and set up a managed service for Asia Pacific.
What we delivered
Rollout consultancy
Consultancy for the IFS Applications rollout across North America, EMEA and APAC.
Upgrade support
Oracle database and infrastructure support for upgrading IFS from 7.5 to 8.0, and to 8.1 at some sites.
Managed service for Asia Pacific
An evaluation of support processes and the implementation of a managed service matched to the business.
Super-user training
Training for super users, and ongoing technical and functional support across Finance, Maintenance, Manufacturing and Supply Chain.
The outcome
Fewer erroneous behaviours in the system, and more accurate functionality for end users who knew it better.
Move forward with confidence.
If you are planning a system migration, portfolio reset, or complex multi-vendor delivery, we can help you make the trade-offs, establish the governance, and build a way of working your team can sustain.