Case study
A 24/7 support model built from nothing
Travis Perkins PLC.
Travis Perkins PLC
The UK's largest builders' merchant needed round-the-clock cover for a complex integration platform as part of its digital transformation, and no model existed. Built and led a team of six across onshore and offshore, designed the knowledge management strategy, and ran operational readiness and performance testing ahead of major releases. The model held: stable platform, smooth releases, continuous service improvement.
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If you are planning a system migration, portfolio reset, or complex multi-vendor delivery, we can help you make the trade-offs, establish the governance, and build a way of working your team can sustain.